Rental Terms & Cancellation Policy

Effective January 1, 2026, Last reviewed October 2026

1. Rental periods and billing

Event rentals are a flat rate covering up to 4 days (typically Friday delivery through Monday pickup). Holiday Mondays extend pickup to Tuesday at no charge. Monthly rentals bill in 28-day cycles. The first invoice includes the unit rate, the one-time delivery and pickup charge, add-ons and sales tax. Each following cycle bills the unit rate and add-ons only. A cycle is not prorated: one day or 28 days is the same unit rate.

2. Automatic renewal and how to stop it

Monthly rentals renew automatically every 28 days until you request pickup. Call or text (724) 233-8539 at least one business day before your next cycle date. We pick up within 2 business days of the request and no further cycles bill after pickup. There is no contract and no early-termination fee.

3. Payment

Event rentals are paid in full at booking by card (Visa, Mastercard, Discover, American Express) or by check received 7 days before delivery. Monthly rentals pay the first cycle before or at delivery; later cycles bill to the card on file or by invoice. Contractors and businesses may apply for net-15 invoicing with a signed credit application and W-9 exchange. We do not add card-processing fees, fuel surcharges or removal fees. Pennsylvania sales tax (6%) applies to the unit rental; Butler County has no additional local sales tax. Tax-exempt customers must send a completed REV-1220 before the first invoice.

4. Delivery, placement and access

Units are placed on flat, firm ground within 25 feet of where our truck can safely park, at the spot you mark or describe. The driver will not place a unit on a slope greater than 5%, on a septic drain field, under power lines below 14 feet, or where the truck must cross a lawn that is soft. If the marked spot is unsafe, the driver calls the site contact and places the unit at the nearest safe spot. A return trip caused by a locked gate, blocked drive or no safe spot is billed at the delivery rate.

5. Servicing

Monthly rentals include one service visit per week on a set route day: pump-out, pressure wash, disinfecting, deodorizer, and restocking of toilet paper and hand sanitizer. Additional visits are $45 each. Event rentals of 4 days or less are not serviced during the rental unless booked. Units that are tipped, blocked or inaccessible on the route day are serviced on the next route day; a special trip is billed as an extra visit.

6. Customer responsibilities

You agree to keep the unit upright, locked at night if the site is public, free of trash, construction debris, and non-toilet items (rags, gloves, cups, bottles) that damage pumps, and reachable for service. You are responsible for the unit from delivery to pickup. If you want the unit moved, call us; do not drag or lift it.

7. Damage, loss and cleaning

Normal wear is covered. Tipping, graffiti, fire, vehicle strikes, theft or vandalism are billed at the repair cost, up to the replacement cost of the unit ($1,250 for a standard unit, $1,750 for a deluxe or flushable unit, $2,400 for an accessible unit, actual cost for trailers). Excess trash or debris in a tank is billed as an extra service visit. Report damage to (724) 233-8539 the day you notice it so we can swap the unit.

8. Cancellation and refunds

• Cancel more than 48 hours before the scheduled delivery: full refund.
• Cancel within 48 hours of delivery: refund of everything except the delivery and pickup charge.
• Cancel after the truck has left the yard, or refuse delivery: delivery and pickup charge plus one day's rental are kept.
• Restroom trailers: a 25% deposit is non-refundable inside 10 days of the event; the balance is refundable up to 48 hours before delivery.
• Weather: we deliver in rain and snow. If a county emergency declaration closes roads, your date moves at no cost.

9. Pickup

Request pickup by phone or text. Pickups happen within 2 business days. The unit must be accessible and emptied of debris. Event pickups are the next business day after the event unless booked otherwise. Billing stops on the day of pickup.

10. Liability and insurance

Glenn Rental Works carries general liability and commercial auto insurance; a certificate is available on request for venues and general contractors. We are not responsible for lawn marks, gravel displacement or damage to unmarked underground lines in the delivery path; call 811 before we deliver if you have shallow lines.

11. Waste disposal

All waste is transported under our Pennsylvania DEP septage transporter registration and discharged at a permitted treatment facility. Pennsylvania does not permit land application of portable toilet waste.

12. Questions

Call (724) 233-8539 or email office@butlerportapotty.com. Glenn Rental Works, 180 Hollywood Dr, Butler, PA 16001.